FAQ

Here you will find some questions we have been asked and the answers that have been given. If you cannot find the answer to your question please do not hesitate to e-mail us.
Q.  What are you doing to combat credit card fraud?
Ans.  This is a subject close to our heart as we have been scammed by these online fraudsters in the past. To help protect you and us against these people, we have modified our ordering system. We don't take credit cards on line. If we need to confirm with you that your order is genuine, we will call you by telephone. We thank everybody for their understanding and co-operation in helping us to eliminate credit card fraud. None of your details will ever be given to any third-party companies except to investigate a credit card fraud. We also don't accept orders if you use a Yahoo or any other free web-based e-mail addresses as these are sometimes used to try and fraud us. If you have access to the internet then you should have a real e-mail address from your ISP.
Q.  What are deliveries like?
Ans.  Some items are ex-stock and therefore can be sent out immediately. There is also the subject of availability at time of order and payment terms. Because of the nature of this business many items are specially ordered for you and the delivery time will be variable. We can usually inform you prior to ordering how long the delivery time is and keep you informed if this changes. As we are dependant on suppliers who are also dependant on suppliers, times we quote are not always accurate. We will do our best to supply you as quick as possible. Delays caused by banks processing money payments can also delay sending parts out.
Q.  How much are postage and packing costs?
Ans.  Items are delivered  by the cheapest and quickest route and you will be advised of this when you order. Payments by credit card require delivery by a ‘trackable’ courier service. If you have your own courier we can use this on request. The postage costs quoted at time of order may not be totally accurate and we will always confirm this cost before you are required to pay.
Q.  Which is the best way to find the product I'm interested in?
Ans.  There are many ways of searching for products on this site. The Products menu at the top left of this window gives access to a list of our products categorised by type / application.   You can also search by keywords
Q.  I don't want to give my credit card details over the internet - can I telephone you with them?
Ans.  Yes - if you would rather give your details to a human being over the phone, please ring our order line. If for any reason you can't get through you can e-mail us, on our enquiry page, with your name, number and a time which is best for you and someone will call you back. Please choose a time when you are available and we are open. You can check this with our time zone link. You can post a cheque to us, request bank details to allow you to make a deposit or send money using a wire transfer via your bank. We can send details to you on request
Q.  Are the details I supply to you secure?
Ans.  Yes they are - please check out our Privacy Policy for more information.
Q. I don't have a credit card - how else can I pay?
Ans.  You can pay by cheque, bank deposit or wire transfer. Simply add the product you wish to purchase to your basket, fill in your details, choose your payment method then press the send order button, once you have completed these steps send payment via cheque through post. For bank deposit or wire transfer the details can be emailed to you.   As soon as we receive payment we will despatch your order. If you would like more help with payment methods e-mail us.
Q. A R Harley & Sons Ltd. Is there any connection with Harley-Davidson Motor Company?Ans. The owner and main director has the name Harley and ancestry going back to the early 1800's. The Davidson name also features in the family history. There is no business connection with Harley-Davidson Motor Company and A R Harley & Sons Ltd